Complaints Policy
Raise a concern promptly so the operating team can review the facts.
Call (716) 671-0756 or email neil@macksjunkremoval.com with your name, job address, service date, and a clear description of the issue. Include photographs or receipts when relevant.
The team should acknowledge the complaint, review the service record, and explain the next step. Response times and escalation ownership must be confirmed before public launch.